Privacy Policy

Effective Date: 6 July 2026

At Lakroo Tours, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or book our travel services.

1. Information We Collect

We may collect the following information:

• Full name
• Email address
• Phone or WhatsApp number
• Nationality
• Passport details (only when required for travel services)
• Travel dates and itinerary preferences
• Billing and payment information
• Information you provide through enquiry forms, social media, or email

2. How We Use Your Information

We use your information to:

• Process tour bookings and reservations
• Respond to enquiries and customer support requests
• Arrange accommodation, transport, and other travel services
• Send booking confirmations and travel updates
• Improve our services and website
• Send promotional offers and newsletters (only with your consent)
• Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Hotels, airlines, drivers, and safari operators to fulfill your travel arrangements.
• Legal Authorities: When required by law or to protect our legal rights.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no data transmission over the internet can be guaranteed to be 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law for financial and tax records.

6. Your Rights

You have the right to:

• Access, update, or correct your personal information.
• Request deletion of your personal data (subject to legal obligations).
• Opt-out of receiving marketing communications at any time.

To exercise these rights, please contact us at info@lakrootours.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children.

9. Cookies

Our website uses cookies to enhance user experience. For more information, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

Lakroo Tours

Email: info@lakrootours.com

Website: www.lakrootours.com

WhatsApp: +94 XX XXX XXXX

Sri Lanka

By using our website or booking our services, you agree to this Privacy Policy.